Return & Refund Policy

At ChandeliersLife, we take great pride in the quality of our products and strive to ensure every customer is completely satisfied with their purchase. If you are not entirely satisfied, this Return & Refund Policy explains your rights and the conditions that apply to returns, exchanges and refunds.

Nothing in this policy limits or excludes any mandatory consumer rights that cannot legally be excluded under applicable law.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be returned in its original, unused and uninstalled condition.

• Be complete with all original accessories, fittings, manuals, hardware and protective packaging.

• Be accompanied by proof of purchase.

• Be returned using the return instructions provided by ChandeliersLife.

Returns sent without prior return authorisation will not be accepted.

To request a return, please contact:

Email: support@chandelierslife.com

Our customer support team will provide return instructions and the appropriate return address.

Return Authorisation

Every return must be approved before being shipped.

Once your request has been reviewed, we will provide:

• Return instructions.

• The correct return address.

• Any additional documentation required for your return.

Items returned without authorisation may be refused or returned to the sender at the sender's expense.

Condition of Returned Products

Returned products must be received in a clean, resaleable condition.

A product is considered resaleable when it:

• Has not been installed.

• Has not been assembled where assembly results in permanent use or wear.

• Has not been modified or altered.

• Has not been wired into an electrical system.

• Shows no scratches, marks, chips or signs of use beyond what is reasonably necessary to inspect the product.

• Includes all original crystals, shades, bulbs (where supplied), mounting hardware, screws, remote controls, transformers, manuals and accessories.

• Is returned in its original packaging or packaging offering equivalent protection during transit.

We reserve the right to reduce any refund where the value of the returned goods has been diminished due to handling beyond what is reasonably necessary to establish the nature, characteristics or functionality of the product, where permitted by applicable law.

Installation

We strongly recommend that all lighting products are carefully inspected before installation.

Installation or attempted installation confirms that the customer has accepted the product's appearance, finish, dimensions and general suitability, except where a manufacturing defect could not reasonably have been identified before installation.

Professional installation by a qualified electrician is recommended.

Unless required by applicable law, ChandeliersLife is not responsible for installation costs, removal costs, electrician charges, reinstallation costs or any other labour expenses.

Restocking & Quality Inspection Fee

Approved returns of non-defective standard products may be subject to a Restocking & Quality Inspection Fee of up to 30% of the purchase price, where permitted by applicable law.

This fee helps cover costs associated with:

• Supplier restocking charges.

• Quality inspection.

• Product testing.

• Cleaning.

• Repackaging.

• Warehouse handling.

• Inventory processing.

• Administrative processing.

Any applicable restocking deduction will be confirmed during the return review process.

Return Shipping

Unless the return is due to our error or a confirmed manufacturing defect, customers are responsible for:

• Return shipping costs.

• Appropriate insurance during return transit.

• Safe packaging to prevent transport damage.

We recommend using a tracked and insured delivery service, as customers remain responsible for the goods until they are received by ChandeliersLife.

Non-Returnable Products

The following products are not eligible for return unless they are defective or required by applicable law:

• Custom-made products.

• Bespoke or made-to-order lighting.

• Products manufactured to customer specifications.

• Personalised products.

• Products specially sourced or modified for a customer.

• Clearance or final-sale ( on Sale) products clearly identified as non-returnable before purchase.

• Gift cards.

A product is considered custom-made if it has been manufactured, modified, painted, finished, sized, wired or otherwise produced specifically to the customer's requested specifications.

Damaged, Incorrect or Defective Products

Please inspect your order promptly upon delivery.

If you receive:

• a damaged product;

• an incorrect product; or

• a product with a manufacturing defect,

please contact support@chandelierslife.com as soon as reasonably possible and, where possible, within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Photographs of the product.

• Photographs of the packaging.

• Photographs of the shipping label.

This allows us to investigate the matter quickly and arrange an appropriate solution.

Failure to notify us within 48 hours does not automatically affect your statutory rights, but delays may make it more difficult to investigate shipping-related damage.

Exchanges

If you would like a different product, the quickest option is to return the eligible item and place a new order.

Exchange requests remain subject to product availability.

Order Cancellations

Orders may be cancelled before production or dispatch begins.

Once production has commenced on a custom-made or made-to-order product, cancellation may no longer be possible.

If an order has already been dispatched, the return provisions of this policy will apply.

Commercial Purchases

Products purchased for exhibitions, trade shows, photography, staging, temporary installations, promotional events or similar short-term commercial use may not be eligible for return once used, except where required by applicable law.

Inspection of Returned Goods

All returned items undergo a quality inspection after arrival at our warehouse.

Inspection may include verification of:

• Product condition.

• Completeness.

• Functionality.

• Packaging.

• Accessories.

• Installation evidence.

• Transport damage.

This inspection may take up to 14 business days after receipt.

Refunds

Once the inspection has been completed, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method used when placing the order.

Please note that your payment provider may require additional time to process and post the refund after it has been issued.

Where legally permitted, any applicable deductions—including approved restocking fees, reductions for diminished value or missing components—will be deducted before the refund is processed.

Chargebacks

Submitting a payment dispute or chargeback does not remove the obligation to comply with this Return & Refund Policy.

Where a return is required before a refund can be issued, the returned goods must still be received and inspected in accordance with this policy.

Contact Us

For all return, refund or exchange enquiries, please contact:

ChandeliersLife Customer Support

Email: support@chandelierslife.com