Dear Tom,
Thank you for taking the time to share your feedback regarding your recent purchase. We genuinely appreciate your input as it helps us improve our products and services.
We're truly sorry to hear about the inconvenience you experienced with the installation process of the light and the absence of instructions in the package. Please accept our sincerest apologies for any frustration this may have caused.
Normally, we ensure that clear and concise instructions are included with every product to facilitate a seamless installation experience. However, it appears that there was an oversight on our end this time, and we deeply regret the inconvenience caused.
Your feedback regarding the quality of the cables and the junction box/choc block has been duly noted. We're constantly striving to enhance the quality of our products, and your insights will be instrumental in guiding our future improvements.
We understand the importance of a hassle-free installation process and the significance of comprehensive instructions, especially for our valued customers like you. Rest assured, we're taking immediate steps to address this issue internally and prevent similar occurrences in the future.
Thank you for choosing ChandeliersLife. We value your patronage and look forward to serving you better in the future.
Warm regards,
Dan
Customer Service Representative